Return & Refund Policy

The following return & refund terms ("Return & Refund Terms") govern the return and/or refund eligibility of products and/or services purchased from Rememery Inc. ("Rememery," "Company," "we," "us," or "our"). All Rememery products and/or services are custom and personal in nature, and as such constitute final sale once generated and/or customized. Please review our return and/or refund eligibility, as outlined herein, before completing your purchase. By completing your purchase from Rememery, you agree to these Return & Refund Terms.

Changes to the Return & Refund Terms

We may, from time to time, revise and/or update these Return & Refund Terms, in our sole discretion. All changes and/or updates are effective immediately when published and apply to all products and/or services purchased from Rememery thereafter.

Funeral Slideshows

All slideshow sales are final once the slideshow has been generated by Rememery. If the slideshow has not been generated, you may request a full refund by contacting our support team via live chat at rememery.com or by emailing support@rememery.com.

Legacy Memorial Site

All Legacy Memorial Site sales are final once any media, including photo(s) and/or video(s), has been uploaded to the legacy memorial site. If no media has been uploaded, you may request a full refund within seven (7) days of your purchase by contacting our support team via live chat at rememery.com or by emailing support@rememery.com.

QR Code Headstone Plaque

All QR Code Plaque sales are final once the plaque has been linked to a Legacy Memorial Site. If the plaque has not been linked, you may request a refund by contacting our support team via live chat at rememery.com or by emailing support@rememery.com.

Bundles

Rememery offers bundles contain multiple products and/or services. Refund eligibility for bundles is determined on a case-by-case basis, at the sole discretion of Rememery. Please contact our support team via live chat at rememery.com or by emailing support@rememery.com to request a refund of a purchased bundle. If a bundle includes a product and/or service described in these Return & Refund Terms, the product and/or service is subject to the return & refund eligibility as disclosed herein.

Technical Issues

In the event of a technical issue affecting your experience, refunds and/or credits may be considered on a case-by-case basis, at the sole discretion of Rememery. Please contact us via live chat at rememery.com or email us at support@rememery.com if you have or are experiencing technical issues with any Rememery products and/or services.

Contact Us

For any inquiry on the Return & Refund Terms disclosed herein, please contact our support team. Our support team is available Monday through Friday, 9am to 5pm EST.

• Live chat: rememery.com
• Email: support@rememery.com